Help & FAQ

Everything you need to know about Canlyo, our mobile app, and our platform for dog training centers, schools, and trainers. Can't find what you're looking for? We're here to help!

New to Canlyo?

Follow the 7-step setup guide to get your dog training center up and running.

Read the setup guide

For Centers, Schools & Trainers

Questions about Canlyo and how to grow your dog training center

How much does Canlyo cost?

After your 60-day free trial, you choose a plan based on how many classes you run each month. Every plan includes all features, so you only pay for class volume. You can cancel anytime, and no credit card is required to start.

  • Puppy€8.99/month

    16 classes per month · Perfect for independent trainers just starting out

  • Pro€16.99/month

    32 classes per month · Ideal for growing trainers and small centers

  • Championship
    Most popular
    €29.99/month

    unlimited classes · For established centers with multiple training groups

I'm an independent trainer, not a center. Can I still use Canlyo?

Absolutely! Many of our users are solo trainers who use Canlyo to look more professional and handle growth without adding admin help. Our Puppy plan is perfect for independent trainers, with all the core features at a budget-friendly price.

How quickly can I get set up on Canlyo?

Most centers are up and running within a week! Our setup wizard guides you through importing your member list, creating your initial class schedule, and configuring your settings. We also offer free data import assistance to help move your existing information.

Is Canlyo easy to use, and does it work on all my devices?

Yes on both counts. Canlyo was designed for dog trainers, not tech people, so if you can use a smartphone or browse the web, you can use Canlyo. The interface is intuitive, with visual calendars and simple forms. And it works on all your devices: desktop, tablet, and phone. You can plan from your computer and then manage classes, take attendance, and check member info right from the training field.

Can I manage several dog sports or disciplines in one place?

Yes. Canlyo supports 15 disciplines, from agility, obedience, and flyball to mantrailing, nosework, and herding. You choose the discipline on each class, so a single center can run several sports at once, each with its own schedule, levels, and members, all from one account.

Can I offer online classes too?

Yes. Alongside in-person sessions, you can run online classes delivered live by video call. Just set a class format to online and add your meeting link, whether you use Zoom, Google Meet, Teams, or another platform. Members book and join online classes just like in-person ones, so you can mix on-site and remote training in the same schedule.

Can I set class quotas or limits for each member?

Yes. You can give each member a class quota: monthly, which resets every month, a fixed total for prepaid class packs, or unlimited. Canlyo tracks usage automatically and blocks new bookings once a member reaches their limit. Quotas are counted separately for guided sessions, open practice, and online classes, and you can mark special events as quota-exempt so they don't count.

I run multiple centers or locations. Do I need multiple subscriptions?

Yes, each center or location requires its own separate subscription. This ensures each one has its own dedicated space, members list, and class schedule. This keeps everything organized and makes reporting clearer for each location.

What support is available if I need help?

All plans include responsive email support, comprehensive documentation and tutorials.

Can I try Canlyo before committing?

Yes! We offer a 60-day free trial with full access to all features. No credit card required to start. This gives you plenty of time to set up, import your data, and see how Canlyo can transform your operations.

For Dog Owners & Handlers

Questions about using the Canlyo app to find classes and connect with centers, schools, and trainers

Is Canlyo really free to use?

Yes! Canlyo is 100% free for dog owners and handlers. There are no subscription fees, in-app purchases, or hidden costs. We make our revenue from the professional side of our platform, keeping the app completely free for handlers.

How do I find classes near me?

Simply download the app, create your profile, and use our search feature with your location. You can filter by distance, discipline, class type, skill level, and more to find the perfect training opportunities nearby.

Can I register multiple dogs?

Absolutely! You can create profiles for multiple dogs in your account and register them for classes individually or simultaneously. Each dog can have their own training history and progress tracking.

What if there are no centers, schools, or trainers in my area?

Our network is constantly growing! If there are none currently in your area, you can recommend Canlyo to local centers, schools, and trainers you know.

How do I join a center, school, or trainer through the app?

When you find a center, school, or trainer you're interested in, simply tap "Apply for Membership" on their profile. Your contact information will be shared with them, and they'll reach out to you directly about their membership process and requirements.

What information do centers, schools, and trainers see about me?

When you apply to join a center, school, or trainer, or enroll in classes, they can see your name, contact information, your dog's basic details (breed, age, experience level), and any photos you've uploaded. This helps them provide appropriate training and communicate with you effectively.

Can I track my dog's progress over time?

Yes! The app automatically tracks your class attendance and training history. You can view your dog's progress, see which skills you've worked on, and get insights into your training journey over time.

What devices does the app work on?

Canlyo is available for both iOS and Android devices. You can download it from the App Store or Google Play Store. The app is optimized for smartphones and tablets, ensuring a great experience on any device.

General Questions

Common questions about Canlyo as a platform

In which countries is Canlyo available?

Canlyo is currently available worldwide, with our strongest presence in Europe. We're continuously expanding to new regions and adding local centers, schools, and trainers across many disciplines. If you don't see anyone in your area yet, encourage local facilities to join or contact us about expanding to your region.

Is my personal data safe with Canlyo?

Yes! We take data privacy very seriously and comply with GDPR and other international privacy laws. Your personal information is encrypted, securely stored, and only shared with centers, schools, or trainers when you explicitly apply to join them. You can review our complete Privacy Policy for details.

What makes Canlyo different from other management systems?

Canlyo is built specifically for dog training centers, schools, and trainers by people who come from the field, covering 15 disciplines from puppy classes and obedience to agility, flyball, nosework, mantrailing, and more. We understand the unique needs of each discipline, like managing multiple dogs per handler, surface and discipline filters, skill levels, and the community aspect. Plus, we connect centers with potential students through our handler app, helping each one grow.

Still Have Questions?

Whether you're a dog owner getting started or a center owner evaluating Canlyo, we'll answer your questions.

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