1. WHO WE ARE
Canlyo is a product operated by the person listed below. We help connect dog owners with dog training centers, schools, and independent trainers across many disciplines. The product includes:
- Canlyo App - For dog owners and handlers to find and book training across many disciplines
- Canlyo for dog training centers - For dog training centers, schools, and trainers to manage their operations
Operator: Ⅿаrϲ Օrtօӏа
Tax ID: 𝟐𝟎𝟒𝟓𝟖𝟐𝟕𝟕𝐅
Address: Ϲоrts Ⅴаlеnсіаnеs 5, ４６８００, Хàtіvа, Ⅴаlеnсіа, Ѕраіn
Contact: support@canlyo.com
2. WHAT WE COLLECT
About You
- Name, email, phone number
- Profile photo (optional)
- Language preference
About Your Dog
- Name, breed, birth date
- Photos
- Training attendance
Automatic Collection
- Location (only with your permission)
- Device information and IP address
- How you use the app
- Cookies for preferences
3. HOW WE USE YOUR DATA
| Purpose | Legal Basis |
|---|---|
| Provide the service | Our contract with you |
| Send booking confirmations | Our contract with you |
| Process payments | Our contract with you |
| Keep invoices | Legal requirement (4 years) |
| Send marketing | Your consent |
| Improve the app | Our legitimate interest |
| Prevent fraud | Our legitimate interest |
4. WHO WE SHARE WITH
We never sell your data.
Your Choice
- Dog training centers, schools, or trainers you apply to join
- Instructors of classes you book
Our Service Providers
All have signed data protection agreements:
- Hetzner (Germany) - Hosting
- Stripe (USA) - Payments
- Supabase (USA) - Login system
- Google (USA) - Maps and email
- Cloudflare (USA) - Security
- Postmark (USA) - Email delivery
- Cuentica (Spain) - Invoicing
- Rollbar (USA) - Error tracking
- Affonso - Affiliate tracking
5. YOUR RIGHTS
You can:
- ✓ See your data
- ✓ Fix mistakes
- ✓ Delete your account
- ✓ Limit processing
- ✓ Export your data
- ✓ Object to uses
- ✓ Change permissions
How: Email support@canlyo.com with your ID
Response time: Within 30 days
6. LOCATION DATA
We use your location to:
- Find nearby centers, schools, and trainers
- Calculate distances
- Give directions
Important: Only with your permission. Turn off anytime in device settings.
7. HOW LONG WE KEEP DATA
- Your account: Until you delete it
- Invoices: 4 years (Spanish tax law)
- Financial records: 6 years (Spanish commercial law)
- After deletion: 30 days to complete process
8. COOKIES
Essential (always on)
- Login session (sb-*-auth-token)
- Language preference
Optional (you choose)
- Google Analytics (_ga, _gid) - Usage statistics
- Affonso tracking - Affiliate program
Manage in cookie banner or browser settings.
9. AGE REQUIREMENTS
- Under 14: Need parent permission (Spanish law)
- 14-17: Can use with appropriate maturity
- 18+: Full access to all features
10. AUTOMATED DECISIONS
Our system automatically:
- Calculates attendance rates
- Manages training quotas
- Applies cancellation rules
You can request human review anytime.
11. SECURITY
- Data encryption (TLS 1.3 and AES-256)
- EU servers (Hetzner, Germany)
- ISO 27001 certified infrastructure
- Regular security audits
- Staff training on privacy
- 72-hour breach notification to authorities
12. DELETE YOUR DATA
- Email support@canlyo.com
- Include ID verification
- We process within 30 days
- Get confirmation when done
Note: Some data kept if legally required (invoices, financial records)
13. COMPLAINTS
First: Contact us at support@canlyo.com
Not satisfied? Contact Spanish Data Protection Agency (AEPD):
Website: www.aepd.es
Phone: 901 100 099
Address: C/ Jorge Juan, 6 - 28001 Madrid
14. UPDATES
We'll notify you of important changes via:
- Email to registered users
- In-app notification
- Updated date at top
Legal compliance: This policy complies with EU GDPR (2016/679), Spanish LOPDGDD (3/2018), and Spanish LSSI-CE (34/2002).