1. Welcome to Canlyo
These Terms of Service ("Terms") are a legal agreement between you and the operator of Canlyo ("we", "us"). By using our services, you agree to these Terms.
Our Services include:
- Canlyo App: FREE forever for dog owners and handlers to find centers, schools, trainers, and classes across many disciplines
- Canlyo for dog training centers: Professional tools for dog training centers, schools, and trainers to manage their operations
- Our website at https://canlyo.com
2. What We Offer
For Dog Owners (Free)
The Canlyo App is completely free and includes:
- Finding dog training centers, schools, and trainers near you
- Browsing and enrolling in classes across many disciplines
- Managing your profile and your dogs' profiles
- Tracking training progress
- Connecting with the dog training community
For Centers, Schools and Trainers (Canlyo for dog training centers)
Professional management tools including:
- Class and facility management
- Member enrollment and registration
- Schedule and capacity planning
- Payment processing
- Communication with members
- Performance analytics
3. Age Requirements and Account Setup
Who Can Use Our Services
- Minimum age: 13 years old
- Canlyo for dog training centers: Must be 18+ to manage a center, school, trainer, or business account
- Teens (13-17): Need parent permission
- Under 13: Sorry, our Services aren't available for children under 13
Creating Your Account
When you sign up, please provide:
- Accurate information about yourself
- A valid email address
- A secure password
You're responsible for:
- Keeping your password safe
- Everything that happens with your account
- Telling us immediately if someone uses your account without permission
4. Data Sharing When You Join Centers, Schools, or Trainers
What Happens When You Apply to a Center, School, or Trainer
When you apply to join a center, school, or trainer, or enroll in classes, you agree to share certain information with that specific business:
Information We Share
- Your details: Name, email, phone number, WhatsApp (if provided)
- Dog information: Breed, age, experience level, medical info (if you choose to share)
- Photos: Your profile picture and dog photos (if uploaded)
- Emergency contact: For safety during training
- Training history: Previous classes and experience
Why We Share This
These businesses need this information to:
- Process your membership
- Enroll you in classes
- Contact you about training
- Keep everyone safe during sessions
- Maintain their records
Your Control
- We only share with centers, schools, or trainers you choose to join
- You can update your information anytime
- You can ask those businesses to delete your data
Business Obligations
Centers, schools, and trainers must:
- Use your data only for training, membership, and business activities related to your relationship with them
- Keep your information secure
- Follow data protection laws (like GDPR)
- Not share your data without your permission
- Delete your data when you ask
5. Pricing and Subscriptions
Free Forever: Canlyo App
The Canlyo App is completely free for dog owners and handlers across all supported disciplines. No hidden fees, no surprises.
Canlyo for dog training centers pricing (All prices include VAT)
Free Plan
- Price: €0/month
- Classes: Up to 5 per month
- Perfect for: Getting started or very small operations
Monthly Plans
| Plan | Price | Classes/Month | Best For |
|---|---|---|---|
| Puppy | €8.99 | 16 | Independent instructors starting out |
| Pro | €16.99 | 32 | Growing coaches and small centers |
| Championship | €29.99 | Unlimited | Established centers with multiple instructors |
Annual Plans (Save 20%)
| Plan | Monthly Cost | Annual Total | You Save |
|---|---|---|---|
| Puppy | €6.92 | €82.99 | €24.89 |
| Pro | €13.67 | €163.99 | €39.89 |
| Championship | €24.17 | €289.99 | €69.89 |
60-Day Free Trial
- Try any Canlyo plan free for 60 days
- No payment required during trial
- Cancel anytime without charges
- After 60 days, your account automatically moves to the free plan; you only pay if you choose a paid plan
How Billing Works
- Automatic renewal: Plans renew automatically each period
- Payment method: Credit/debit cards via Stripe
- Price changes: We'll notify you 30 days before any price increase
- Failed payments: 7-day grace period to fix payment issues
Price Changes
We reserve the right to modify our pricing at any time. Here's how it works:
- Advance notice: We'll notify you by email at least 30 days before any price increase
- Your options: You can cancel your subscription before the new pricing takes effect
- Acceptance: Continuing to use Canlyo after the effective date means you accept the new pricing
- Annual plans: If you're on an annual plan, price changes only apply at renewal
- Grandfathering: We may offer existing customers special rates, but this is at our discretion
Note: Price decreases may be applied immediately without notice. The free tier will always remain free for the features it currently includes.
Changing Your Plan
- Upgrade: Takes effect immediately with prorated charges
- Downgrade: Takes effect at next renewal
- Cancel: Keeps current plan until renewal date, then moves to free plan
What Happens If You Don't Renew
- After 7 days: Classes exceeding free plan limits are automatically cancelled
- Your data remains available for 30 days for export
- You can reactivate anytime by choosing a new plan
6. No Refund Policy
We don't offer refunds because:
- You get a generous 60-day free trial to test everything
- You can cancel anytime during the trial without any charges
- You're never charged without first trying the service
Exceptions: We may consider refunds only for:
- Billing errors or unauthorized charges
- Extended service outages caused by us
- Other exceptional circumstances at our discretion
To request an exception review: contact support@canlyo.com
7. Affiliate Program
Become a Canlyo Partner
Help grow the dog training community and earn commissions by referring businesses to Canlyo.
Program Tiers
Tier 1: Ambassadors
| Commission | 40% of subscription price for 12 months |
| Free perks | Championship plan included (€289.99/year value) |
| Customer discount | 5% off first payment for your referrals |
Tier 2: Affiliates
| Commission | 20% of subscription price for 12 months |
| Customer discount | 5% off first payment for your referrals |
How It Works
- Tracking: 30-day cookie duration via Affonso.io
- Attribution: Last touch model
- Hold period: 30 days before commission release
- Minimum payout: €75
- Payment methods: PayPal (international) or bank transfer (Spain)
- Invoice required: Valid invoice in EUR for Spanish tax compliance
Commission Examples
- Ambassador referring Championship monthly: €29.99 × 40% = €11.99/month
- Affiliate referring Pro annual: €163.99 × 20% = €32.80 one-time
Important Notes
- Commissions apply to all payments for 12 months from initial referral
- Commissions adjust if customer changes plans
- Discount coupons only work once per customer
- Coupons expire if affiliate relationship ends
8. Content and Intellectual Property
Your Content
You keep ownership of everything you upload (photos, videos, text). By sharing content, you give us permission to:
- Display it in our Services
- Help centers, schools, trainers, and users connect
- Improve our Services
- Promote our platform (with your consent)
You can delete your content anytime, and we'll remove it promptly (though backups may exist for up to 90 days).
Our Content
Canlyo's platform, features, and design belong to us and are protected by copyright and trademark laws. You can use our Services but can't copy, modify, or resell them.
9. Rules for Using Our Services
Please Don't:
- Use our Services for anything illegal
- Harass, bully, or discriminate against others
- Share false or misleading information
- Try to hack or disrupt our Services
- Create multiple accounts to avoid bans
- Post inappropriate content
- Share others' personal information without permission
- Use automated bots or scripts
We May:
- Remove content that violates these Terms
- Suspend or terminate accounts that break rules
- Report illegal activities to authorities
- Take legal action when necessary
10. Privacy and Data Protection
Your privacy matters to us. We follow GDPR and other data protection laws. Key points:
- We only collect necessary information
- We get your consent when required
- You can access, correct, or delete your data
- We protect data transfers outside the EU
- Full details in our Privacy Policy
11. Communications
Service and Transactional Messages
By using our Services, you agree to receive essential communications related to your account and activity, including:
- Account verification and security alerts
- Booking confirmations, reminders, and cancellations
- Subscription billing notifications and payment receipts
- Changes to these Terms, our Privacy Policy, or our Services
- Responses to your support requests
These messages are necessary for the operation of our Services and cannot be opted out of while you maintain an active account.
Promotional and Marketing Communications
Where you have consented or where permitted by applicable law, we may send you promotional communications such as:
- New features, tips, and product updates
- Community news and event highlights from the dog training world
- Offers, discounts, or information about our plans
Your choices:
- You can opt out of promotional emails at any time by clicking the \"unsubscribe\" link in any marketing email
- You may also update your communication preferences in your account settings
- Opting out of promotional messages does not affect essential service communications
Business Communications
If you are a member or customer of a center, school, or trainer on Canlyo, they may send you messages through our platform regarding classes, schedules, and announcements. These communications are managed by that business and are subject to your relationship with them.
How We Send Communications
We may send communications via email, push notifications, or in-app messages. You can manage push notification preferences through your device settings.
12. Service Availability
- We aim for 99.9% uptime but can't guarantee it
- Scheduled maintenance may cause brief interruptions
- We're not responsible for outages beyond our control
- Some features may not be available everywhere
13. Liability Limitations
To the extent allowed by law:
- Our Services are provided "as is"
- We don't guarantee uninterrupted or error-free service
- We're not responsible for other users' actions
- Our maximum liability is limited to what you paid us in the past 12 months or €1,000, whichever is less
- We're not liable for indirect damages or lost profits
These limitations don't apply to:
- Death or injury from our negligence
- Fraud
- Gross negligence or intentional misconduct
- Anything we can't legally limit
14. Indemnification
You agree to protect the operator of Canlyo from claims or costs arising from:
- Your use of our Services
- Breaking these Terms
- Violating others' rights
- Your content
- Any fraudulent or illegal activities
15. Ending Your Account
You Can Leave Anytime
- Cancel through your account settings
- No refunds (remember the 60-day free trial)
- You're responsible for charges before cancellation
We May Suspend or Terminate If You:
- Violate these Terms
- Don't pay your fees
- Engage in fraud or illegal activities
- Abuse our Services or other users
16. Disputes and Legal Stuff
- Governing law: Spanish law applies
- Courts: Disputes go to Valencia, Spain courts
- EU consumers: Your statutory rights are protected
- Try talking first: Contact support@canlyo.com before legal action
17. Accessibility
We're committed to making our Services accessible to everyone, including users with disabilities. Features include:
- Screen reader compatibility
- Keyboard navigation
- High contrast modes
- Alternative text for images
- Voice commands
Need help with accessibility? Contact us and we'll work to accommodate your needs.
18. Changes to These Terms
- Major changes: 30 days' notice by email and in-app
- Minor changes: Posted on website with updated date
- Your choice: Continue using = accept changes, or close account before changes take effect
19. Final Details
- These Terms (plus Privacy Policy) are our complete agreement
- If part of these Terms is invalid, the rest still applies
- We can transfer our rights; you need our permission to transfer yours
- Not enforcing a rule doesn't mean we give it up
- English version prevails if translated
20. Contact Us
Questions? We're here to help!
Email: support@canlyo.com
For faster help: Use "Terms of Service Inquiry" in subject line